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FREQUENTLY ASKED QUESTIONS

 
Can I get a refund or exchange a ticket for another performance?
There are no refunds or exchanges. All ticket sales are final.
Is there a difference in price if I order tickets online?
There is a flat $5 order fee that applies to all internet and phone orders.
Can I purchase ADA Accessible seating?
Accessible seating is reserved solely for patrons with disabilities and their companions. Please contact the box office directly if you have questions. Patrons who abuse this policy could have their order canceled, or face legal action.
Is there an elevator to the balcony?
No, balcony seating is not ADA accessible and must be reached by a flight of stairs.
Do you offer hearing impaired listening devices?
Yes, please check with ushers or house manager when you arrive
Do you sell gift certificates?
Yes, gift certificates may be purchased online, over the phone and in person.
What if I arrive late to a performance?
It is recommended that you arrive at least 15-30 minutes prior to show time. You may be asked to wait for a pause or intermission during the performance. Please check your ticket carefully for event time and location.
If I purchased tickets for a venue other than the Wheeler Opera House, where can I pick up my tickets?
If you have purchased tickets for an event other than the Wheeler Opera House, will call tickets may be picked up at the performance venue 45 minutes prior to show time.
What if I purchased tickets from another website or reseller?
Aspen Show Tickets sells tickets for multiple venues, including the Wheeler Opera House. There are online ticketing sites that represent themselves as being the Wheeler Opera House's box office, but are actually ticket re-sellers (or, less politely, scalpers). We highly recommend that you bookmark www.aspenshowtix.com
The event I’m interested in is SOLD OUT, can I get on a waiting list?
The box office does not keep an advance waiting list for sold out performances. On occasion, tickets may become available at the last minute. Check with the box office at the venue on the day/night of the performance.
Are children allowed in the venue?
We sell tickets for a wide variety of performances, and at multiple venues. For some events, the venue may allow children under the age 2 to sit on a lap. Please call the box office for clarification, or if you have a question about age appropriate performances.
Does the Wheeler have a bar? What time does it open?
Yes, the Wheeler Opera House has a bar lobby. Typically, the bar opens 30 minutes prior to film screenings, and 1 hour prior to live performance. Bar scheduling subject to change. 
Is coat check available?
Yes, we do offer coat check, free of charge in the bar lobby.

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Box Office Hours
Mon - Sun
Noon - Showtime
970.920.5770